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Operations Management and the Hospitality Industry

This course examines the design and management of internal capacity as it applies to all organizations including the hospitality industry. It examines the principles and techniques for designing, analyzing, and managing operations processes such as serving a customer in the restaurant, designing a menu and cleaning the rooms. It addresses how all components fit together for a simplified, defect free operation.

Price: $89.00 | Class Login

Register for DCT Basic Certification

     





Human Relations Management
This course examines the basic principles of interpersonal relationships and the dynamics of effective communication.

Price: $89.00 | Class Login

Register for DCT Basic Certification

     



Innovation Management
An Overview This course introduces the participant to the concepts and techniques used to stimulate and manage innovation as well as the role of innovation (R&D) in today's hotel and restaurant business environment.

Price:$89.00 | Class Login

Register for DCT Basic Certification

     



Project Management
This course examines project management roles, production and performance evaluation, quality control, work flow analysis, and design techniques and productivity.

Price: $89.00 | Class Login

Register for DCT Basic Certification

     





Purchasing and Outsourcing
Studying contracting and procurement in project management, purchasing, contract administration, outsourcing and organizational structure.

Price: $89.00 | Class Login

Register for DCT Basic Certification

     




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